Shipping & Returns
See the shipping and returns information below. If you're not able to find what you were looking for, please contact us via email at firstname.lastname@example.org or by submitting a contact form on our Contact Us page.
WHERE DO YOU SHIP TO?
Digital products: Our digital dates are available to purchase in all the countries around the world and are not limited to UK customers. Digital date nights contain PDF files, which are delivered via an automated email.
Physical products: We deliver our physical products in the UK only (excluding Channel Islands, PO boxes, or British Forces Post Office locations). As our company grows, we will look to expand the locations we ship to.
HOW LONG DOES THE DELIVERY TAKE?
Physical products usually take 2-4 working days to arrive if standard delivery is selected and 1-2 working days if express delivery is selected.
CAN I RETURN MY DATE NIGHT?
Physical products: You can return the physical products within 30 days from the dispatch date. We will provide a full refund to the original method of payment, upon receipt of the returned product. We reserve the right to refuse refunds for products which are not complete or not in their original state. We do not reimburse the cost of shipping returns of our products.
Digital products: Due to the nature of digital products being instantly available to you upon purchase, we do not accept returns or provide refunds. However, we operate a '100% happiness guarantee', so if something isn't right, let us know by emailing email@example.com or by submitting a contact form on our Contact Us. We will go the extra mile to make sure you have a positive experience with us.
WHAT TO DO IF ITEMS ARE DAMAGED/MISSING?
Physical products: If you receive a parcel with damaged or missing items, please notify us immediately by emailing firstname.lastname@example.org and attaching appropriate pictures. We will endeavour to deliver a replacement to you within 48 hours or issue a refund.
Digital products: In an unlikely event of not being able to access your digital download after your purchase, please contact us at email@example.com and we will manually send you your digital date night.